|J. Jeff Kober
Keynote: Things I Wish I Could Tell My Librarian
Breakout session: Understanding the Compass of Your Library Patron
For nearly thirty years Jeff has been in the trench, providing training and development solutions for the private, public and non-profit sectors. Such activities have been as diverse as providing leadership development for corporate executives at GE to removing red tape with the federal government, to helping improve customer service at zoos across America. Many of these consultant opportunities were associated with The Disney Institute, a best practices institution based on the America’s first corporate university. Today he is President of Performance Journeys as well as CEO of World Class Benchmarking.
Jeff has authored several books such as and Lead With Your Customer: Transform Brand and Culture Into World-Class Results. He also continues to be the leading authority on Disney best practices with books like The Wonderful World of Customer Service at Disney, and Disney’s Hollywood Studios: From Show Biz to Your Biz.
Originally from Phoenix, Arizona, he now currently resides in Orlando, Florida along with his wife and family.
Keynote: Librarian Problems: We're All In This Together
Breakout session: Social Media for Small Libraries
William Ottens is the creator of the popular Librarian Problems Tumblr. Described by Library Journal's Tumblr-in-Chief, Molly McArdle, as the GIF-king of all librarian tumblrs, William's blog pairs common librarian situations, frustrations and stereotypes with animated reaction GIFs in a lighthearted, tongue in cheek manner. William earned his MLS from the School of Library and Information Management at Emporia State University in 2010 and has experience as a reference librarian and library director. He's now Cataloging & Collection Development Coordinator at the Lawrence Public Library in Lawrence, Kansas.
Keynote: Rooting Data Privacy in Libraries
Breakout session: Tools for Teaching Privacy Practices to Patrons
Eric Stroshane has been employed by the North Dakota State Library since 2004 and is now their Library Development Manager. He is the current President of the Mountain Plains Library Association, a member of the American Library Association’s Subcommittee on Privacy, and was the project director of ILEAD North Dakota 2015. He has presented sessions at LibTech, MPLA, and NDLA conferences; served as a facilitator at the 2015 Research Institute for Public Libraries; and was the Featured Speaker for ALA’s 2014 Choose Privacy Week. He holds an MLS from Indiana University Bloomington, an MA in English from SUNY Buffalo, and a BA in English from the Pennsylvania State University.
Pre-conference Workshop: A.L.I.C.E. training
Michael Burgeson is the Patrol and Training Lieutenant for the Yankton Police Department and has been serving in law enforcement for over 22 years. Michael has served as a DARE Officer, Marksman/Observer on the Special Response Team, Crash Reconstructionist, Forensic Mapping Specialist, Clandestine Lab Team member, and NTOA Certified Negotiator.
Aside from being a law enforcement officer, Michael has been in the SDNG for 29 years and holds the rank of Command Sergeant Major for the 196th Maneuver Enhancement Brigade. Mike is currently stationed in Sioux Falls, SD. His primary duty is to ensure the 1800 soldiers of the brigade are trained and prepared to conduct their state and federal missions.
Michael Burgeson was born and raised in Onida, South Dakota. He obtained his Bachelor of Science from South Dakota State University and his Masters of Science from Black Hills State University. Michael is married to Stephanie and has two highly active children. In his off time, he spends most of his time coaching baseball, hockey, and football.
Pre-conference Workshop: Creating Makers
Breakout session: Making Readers
Megan Egbert is the Programs Manager for the Meridian Library District (ID). She earned her Masters in Library Science from the University of North Texas and her Bachelors in Sociology from Boise State University. Her interests include STEAM education, digital badges, and makerspaces. She has an upcoming book (July 2016) called “Creating Makers: How to Start a Learning Revolution at Your Library.”
Breakout session: What doesn't kill you...
New York Times bestselling author April Henry knows how to kill you in two dozen different ways. She makes up for a peaceful childhood in an intact home by killing off fictional characters. There was one detour on her path to destruction: when she was 12 she sent a short story about a six-foot tall frog who loved peanut butter to noted children's author Roald Dahl. He liked it so much he arranged to have it published in an international children's magazine. By the time she was in her 30s, Henry had started writing about hit men and kidnappers. She has since published 20 mysteries and thrillers for teens and adults, including 2016’s The Girl I Used to Be, with more to come. Her books have been short-listed for the Agatha Award, the Anthony Award and the Oregon Book Award (winning once), and chosen twice for Booksense by the independent booksellers of America. Henry lives in Portland, Oregon, with her family, and she loves kung fu, Brazilian jujitsu and all things salty.
Breakout session: Self-Publishing: fad or growing trend?
Katy Webb has always been a writer, but realized her dream of becoming an author in 2014. Her debut series The New Era Saga is published under the name KT Webb and includes three books, The Evolved (2014), Growing Hope (2015) and Choosing Eternity (2016). By self-publishing, Katy has found a vibrant and growing culture of authors who want to help each other succeed; she fondly refers to this awesome crew as her ‘tribe’.
Katy lives and works in Watertown, SD. She and her husband have two wonderful children. In addition to her writing career, Katy works full time as the Communications and Marketing Coordinator for a local technology company. When she isn’t writing she can be found reading, dabbling in photography, and playing with graphic design techniques.